TERMS AND CONDITIONS
STANDARD TERMS & CONDITIONS
These Standard Terms and Conditions (Terms) apply to all orders of Goods from Honeycell Blinds, a trading name of Into Blinds Pty Ltd ACN 137 456 672 (Honeycell Blinds, we, us, our or Company). These Terms, together with your order, form a contract for the sale of the Goods. We will not be bound by any terms and conditions included in any purchase order, sales confirmation or other document or communication from the Client.
If you are ordering DIY Blinds online, our Online Terms & Conditions will apply as well as these Standard Terms & Conditions.
All calls are recorded for coaching and training purposes.
- INTERPRETATION
In these terms and conditions:
(a) “Client” (or “you”, “your”) means any person to whom we supply Goods under these Terms.
(b) “ACL” or “Australian Consumer Law” means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
(c) “DIY” means Client orders where the Client will provide the measurements and handle installation of the Goods.
(d) “Goods” means all products and goods supplied by Honeycell Blinds.
(e) “Personal Property Securities Register”, “Purchase Moneys Security Interest”, “Security Agreement” and “Security Interest” each have the meanings given in the PPSA.
(f) “PPSA” means the Personal Property Securities Act 2009.
(g) “Quote” means the quote we provide to you setting out the cost and description of the Goods.
- ORDERS AND GOODS
2.1 All orders must be in writing and accompanied by a deposit of 50% of the price, or the full price if ordering online, unless we otherwise agree. We may, at our discretion, accept or reject any orders.
2.2 There may be some colour variations in the Goods if they are blinds made from timber, aluminium or PVC. Likewise, separate orders, or blinds bought at different times, may have a variation in colour. Colours, patterns and weaves on our website are a guide only and small variations can occur.
2.3 From time to time, our Goods may not be available in the colours you select. If this occurs and we are unable to fill an order, we will advise the Client as soon as we are notified. The Client may then:
(a) choose another colour;
(b) wait for the stock to come in; or
(c) choose another colour from a different fabric range and pay the difference in price if it is a higher fabric quality.
2.4 You are responsible for ensuring that you measure your windows or doors properly. If you supply incorrect measurements for DIY or online orders, you will still be required to pay for the Goods and we will not be liable for any loss you might suffer.
2.5 You are responsible for ensuring that all existing window coverings are removed prior to installation, or a $15 per window charge will apply for removal.
2.6 You are responsible for ensuring that all furniture and items blocking access to the windows within three metres of the installation area are removed prior to installation. Honeycell Blinds accepts no responsibility for any damage to items left within the three-metre access area. Your blinds may not be able to be installed if items are not removed from the three-metre access area, and you will need to make another installation appointment.
2.7 If you are not present at the check measure, the Company can proceed with the order based on previous commitments and appointment confirmation.
- PRICE AND PAYMENT
3.1 The price for the Goods will be as per our price list or your Quote as at the date of order. We may change the price for Goods at any time.
3.2 We will invoice you for the deposit amount following receipt of your order. We will invoice you for the balance of the price of the Goods once your Goods are ready for delivery.
3.3 Unless otherwise agreed by us in writing, payment for the Goods, less any deposit paid, must be made before we deliver and install the Goods. If you order online, payment is required in full at the time of ordering. Online payment may be made by credit card, including Mastercard and Visa, PayPal, or over the phone. Delays in payment may increase our standard installation times.
3.4 If the Client fails to pay in accordance with this clause, the Company may charge interest at 10% per annum, calculated monthly, on all overdue invoices, which shall be added monthly to your account. If we incur any legal, enforcement or other expenses in obtaining payment from a Client, the Client must reimburse those expenses.
3.5 If Goods are ordered by more than one party, each party shall be jointly and severally liable for any amounts due.
3.6 You might qualify for credit options through Humm (Certegy Ezi Pay), Latitude Financial Services, Payright and Openpay, collectively referred to as “Third Party Credit Providers”. Please note that Honeycell Blinds does not offer these credit services directly. If you decide to apply for credit through any of the Third Party Credit Providers, their respective terms and conditions will govern your agreement.
For those not opting for Third Party Credit, payments can be made using cash, bank cheque or credit card, either Visa or Mastercard. Credit card transactions are subject to the surcharges outlined in Clause 3.10.
Finance options are not available for discounted items, promotional sales or price-matched offers. Should your residence not be ready for the delivery or installation of our products, any finance plan application will automatically be initiated no later than eight weeks from the date of the product order.
3.7 The final balance is payable when the installation is pre-booked and confirmed. Final payment is required by credit card. All Goods remain the property of Honeycell Blinds until paid in full.
3.8 Advertised discounts in relation to Plantation Shutters apply only to Premium Plantation Shutters and are subject to these Terms. All promotions are subject to availability and their own specific terms.
3.9 Finance is not applicable to any discounted pricing, sales promotions or price matching.
3.10 Credit Card Surcharges: Starting 1 March 2026, a 1.5% surcharge applies to Mastercard and Visa, and a 2.75% surcharge applies to AMEX. Surcharge-free payment options are available for EFT bank transfers.
- DELIVERY
4.1 We only deliver within metropolitan Melbourne.
4.2 We will use reasonable endeavours to deliver Goods within estimated timeframes but are not liable for delays.
4.3 Storage or administration fees may apply if installation is delayed by the Client.
- TITLE AND RISK
5.1 Risk passes to the Client when the Goods leave our facility.
5.2 Title remains with Honeycell Blinds until full payment is received.
- PPSR
All PPSA provisions apply, with Honeycell Blinds retaining a security interest in the Goods until they are paid for in full.
- CHANGES, CANCELLATIONS, RETURNS AND DISPUTES
7.1 Orders may be changed within 24 hours and cancelled within 12 hours.
7.2 Claims must be made within 14 days.
7.3 A $110 call-out fee applies after 12 months.
7.4 A $110 cancellation fee applies for late installation cancellations.
- WARRANTIES AND LIMIT OF LIABILITY
8.1 Honeycell Blinds provides warranties on applicable products.
8.2 ACL consumer guarantees apply.
8.3 Liability is limited to the value of the Goods supplied.
8.4 We accept no liability for consequential loss.
8.5 Repairs are limited to patching or puttying only. Painting is not included.
- GENERAL
9.1 These Terms may be amended by notice.
9.2 Set-off rights apply.
9.3 If any clause is invalid or unenforceable, this does not affect the validity or enforceability of the remaining clauses.
9.4 These Terms are governed by the laws of Victoria, Australia.
9.5 Force majeure applies.
9.6 CORPORATE STRUCTURE
Honeycell Blinds is a subsidiary brand of Into Blinds Pty Ltd ACN 137 456 672. All products, services, warranties and contractual obligations are fulfilled by Into Blinds Pty Ltd. Ltd. All warranties, services and obligations are fulfilled by Into Blinds Pty Ltd.